Here you can find answers to questions about shipping, orders, etc.
ORDERSHow do I know you have received my order?
We send an order confirmation when you have placed an order with us. Once you have received the order confirmation, we have received your order. When we ship your package, you will receive a tracking link where you can follow your order.
I have received the wrong product?
If you have received the wrong product, we are very sorry. Occasionally there are errors in our stock. Please contact us as soon as possible at email@example.com and we will make sure it is taken care of.
Can I change the delivery address after placing the order?
If the package has not been sent, we can probably change the delivery address. Please contact us immediately at firstname.lastname@example.org with the order number and the correct address.
How do I cancel my order?
Contact us via. email@example.com if you want to cancel your order. During our business hours, we can make changes until the time the goods are shipped from our warehouse.
Is my information safe on Pfolio Posters?
All processing of personal data takes place in accordance with the General Data Protection Regulation (also known as GDPR). For full information, please see our general terms and conditions. We promise to treat all personal information with the utmost care and responsibility.
SHIPPING & DELIVERYHere you can find answers to questions about shipping & delivery.
When will I receive my goods?
Our delivery time is between 1-3 days in DK. If you order before 15.00 we will ship your order the same day. To avoid environmental waste, we first print products when the order is placed.
Where is my order?
Once we have shipped your order, you will receive a tracking link where you can follow your package. There you can see the expected delivery time, place of delivery, etc.
How much does shipping cost?
We have cheap and competitive shipping rates. You get free delivery on orders over 399 kr. Otherwise delivery costs 35 kr.
Would you rather have it delivered to your door? Good news! We also offer home delivery with Bring and GLS, both for 59 DKK.
What happens if I don't pick up my order?
You have 14 days to collect the package after you receive a text message notifying you that the package is available for collection. The package will then be returned to us.
Is the freight climate compensated?
Bring's goal is for all their deliveries to be completely fossil-free by 2025. In addition, they also offer many green delivery options, and have big goals for the environment. Read more here
As a leading parcel distributor, GLS is very conscious of its extraordinary responsibility towards the environment and society. GLS views sustainability as a whole - the environmental, social and economic aspects of responsibility. You can read more about their initiatives here.
Which countries do you deliver to?
RETURNSHere you can find answers to questions about the right of return and returns.
How can I return my item?
If you wish to return an item, you are free to use the enclosed return label. If you have ordered an item for delivery outside Denmark, you as a customer must pay the postage yourself if you wish to return some items.
When returning an item, please use the original packaging. Our packaging is designed to minimise the risk of damage during transit. Please read the requirements for return shipments in our https://pfolioposters.com/pages/terms-and-conditions-of-sale.
If you wish to cancel your purchase, you must write to us within 14 days of the purchase, and from the cancellation, you must return the shipment within 14 days. The notice must be given by email at info@pfolioposters. In the notification you must state that you wish to exercise your right of withdrawal.
Return shipments must be sent to our suppliers address:
1270 København K
Att: Peléton ApS
Did you receive my return shipment?
Once we have received your return and processed it, you will be notified by email.
My item is defective. What should I do?
Peléton (our supplier) provides full replacement in the form of a new product when a manufacturing defect is verified. It is important to look at the product carefully when it arrives. If a product is damaged or otherwise defective when it arrives, a claim must be made as soon as possible after receipt. Please contact customer service if you wish to make a claim regarding your product.
If applicable, please contact firstname.lastname@example.org - always include photos of the product AND packaging.
Claimed goods should be sent to our suppliers address:
1270 København K
PAYMENTSHere you can find answers to questions about payment.
Discount code not working?
If you use a discount code that does not work, it may be because the discount code does not exist in our system, the item is already discounted or a technical error. Write to us through our chat or at email@example.com if you have any questions.
When do you take payment for my order?
We deduct the money from your order when the item is dispatched from our warehouse. The typical delivery time is between 1-3 days in DK.